Is there a problem, is something not working, or do you want your records deleted? Write to us and we'll get back to you.
You don't have to send us the content of your records; describing the problem is enough.
You can delete your records one by one within the app. To delete your whole account you don't need to write to us either: Settings › Delete account — once you confirm, your account and all records, documents and questions about your children are permanently deleted.
If you can't access the app (e.g. your phone is lost, you can't sign in), you can write to destek@mitrua.com from the email address registered to your account; once we receive the request we complete it within 30 days (complete removal from backups takes at most 90 days) and let you know.
Tuvi is not an emergency app and does not give medical advice. In an emergency concerning your child's health, call 911 (or your local emergency number) or go to the nearest health facility.
We usually reply to messages within 2 business days. We're a small team; thank you for your patience.